A little taste of your day-to-day:
Your role will include but not be limited to:
- To ensure that all the VIP & priority club members are served to the company standards.
- You will ensure that the highest standards of hospitality and welcome are always demonstrated.
- Communicate with your superior any difficulties, guest comments and other relevant information to resolve any difficulty in the best way possible.
- Establish and maintain effective employee working relationships, attend and participate in daily briefings, trainings and other meetings as scheduled.
- Prepare in advance food, beverage and materials needed for the service, constantly keep updated with all food and beverage knowledge necessary within the department and clean and re-set his/her working area.
Ideally, you’ll have some or all the following qualifications and experience we’re looking for:
- At least 1 year of experience in the similar role within luxury hospitality.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using property management systems (e.g., Opera, Fidelio, or similar).
- Professional phone etiquette and interpersonal skills.
- Ability to remain calm and courteous under pressure.
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