ABOUT THE ROLE

Honor Screenprinting & Embroidery is a Veteran-Owned screen printing and embroidery shop in Junction City, KS. We are hiring a Client Experience Representative to manage all inbound and outbound client communication — someone who follows up proactively, keeps clients informed, and ensures no lead goes cold.

This is a relationship role in a growing small business. Your communication skills have a direct impact.

RESPONSIBILITIES

• Respond to all inbound inquiries via email, phone, text, and social media promptly
• Follow up on open quotes and leads proactively — no waiting to be told
• Build and send customer quotes using Printavo (training provided)
• Provide order status updates to clients throughout the production process
• Handle escalated client concerns with professionalism and a solutions-first approach
• Support operational communication as the team scales
• Assist in building AI-assisted communication workflows

REQUIRED QUALIFICATIONS

• Coachable and committed to following processes
• Customer service or sales experience in any industry
• Strong verbal and written communication skills
• Organized and detail-oriented — able to manage multiple active conversations
• Proactive follow-up habits — does not wait to be reminded
• Comfortable learning and using technology platforms
• Reliable transportation to Junction City, KS worksite

PREFERRED QUALIFICATIONS

• Experience in print, apparel, promotional products, or similar industries
• Familiarity with Printavo, CRM tools, or order management software
• Experience working in a small business or high-accountability environment