Full job description

The CCTV Operator is responsible for monitoring the restaurant’s CCTV surveillance systems to ensure the safety and security of guests, employees, company property, cash-handling areas, and overall restaurant operations. The role requires continuous monitoring, accurate incident reporting, and immediate escalation of suspicious or unusual activities.

Key Responsibilities

• Monitor CCTV cameras across the restaurant, including dining areas, entrances, exits, kitchen, bar, cashiers, storage areas, staff areas, and other designated locations.
• Maintain continuous surveillance and identify suspicious, unsafe, or unusual activities.
• Monitor guest and employee behavior and report security or operational concerns to management.
• Monitor cash-handling areas and identify potential irregularities, theft, or unauthorized activity.
• Monitor staff compliance with company policies and security procedures through CCTV.
• Immediately report incidents such as theft, fights, accidents, unauthorized access, guest complaints, or suspicious behavior.
• Review and retrieve CCTV footage when requested by management or during investigations.
• Maintain accurate CCTV incident logs and daily monitoring reports.
• Ensure CCTV equipment is functioning properly and report technical issues immediately.
• Coordinate with Security, Operations, HR, and Management when investigating incidents.
• Maintain strict confidentiality of CCTV footage and sensitive information.
• Ensure CCTV footage is not shared, copied, or disclosed to unauthorized persons.
• Assist management in investigating employee-related incidents, guest complaints, missing items, and property damage.
• Monitor opening and closing procedures and restricted-access areas when required.
• Follow all company security procedures and applicable UAE regulations regarding CCTV surveillance and privacy.
• Perform any other security-related duties assigned by management.

Requirements

• Previous experience as a CCTV Operator, preferably within a restaurant, hotel, nightclub, hospitality, or retail environment.
• Good knowledge of CCTV surveillance systems and monitoring software.
• Experience in reviewing, searching, and exporting CCTV footage.
• Good observation and attention to detail.
• Ability to identify suspicious activities and respond quickly to incidents.
• Good communication and reporting skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Basic computer skills, including Microsoft Office.
• Ability to work shifts, including nights, weekends, and public holidays.
• Good English communication skills; Arabic or additional languages are an advantage.

Preferred Experience

• Experience in restaurants, nightlife venues, hotels, or high-volume hospitality operations.
• Experience monitoring cashiers, POS areas, bars, entrances/exits, staff areas, and guest areas.
• Familiarity with incident investigation and CCTV footage retrieval.
• Experience working in Dubai/UAE hospitality or security environments.