Full job description

Job Purpose

To monitor CCTV surveillance systems continuously, identify and report suspicious activities, security incidents, safety hazards, and unauthorized access, and maintain accurate records of all observations and incidents.

Key Responsibilities

• Monitor CCTV cameras, surveillance screens, alarms, and security systems continuously.
• Observe and identify suspicious, unusual, or unauthorized activities.
• Immediately report security incidents, emergencies, accidents, fire alarms, and other abnormalities to the Security Supervisor.
• Monitor entrances, exits, restricted areas, parking areas, common areas, and other designated locations.
• Maintain continuous awareness of activities within the assigned surveillance area.
• Record all incidents, observations, alarms, and important events accurately in the CCTV/logbook.
• Review and retrieve CCTV footage when authorized for investigations or incident reporting.
• Preserve CCTV recordings and ensure that footage is handled confidentially and securely.
• Coordinate with security guards and supervisors during incidents and emergencies.
• Report camera faults, recording problems, system failures, or blind spots immediately.
• Conduct routine checks to ensure cameras and monitoring equipment are functioning properly.
• Follow company security procedures, site instructions, confidentiality requirements, and applicable UAE laws.
• Assist management or authorized personnel with CCTV footage and incident information when required.
• Maintain professional conduct and confidentiality at all times.
• Perform any other security-related duties assigned by the Security Supervisor or Management.

Required Skills & Qualifications

• Previous experience as a CCTV Operator or in a security-related position is preferred.
• Good observation and attention-to-detail skills.
• Ability to remain alert during extended monitoring periods.
• Basic computer and CCTV system knowledge.
• Good communication and reporting skills.
• Ability to respond calmly and appropriately during emergencies.
• Physically and mentally capable of performing assigned duties.
• Knowledge of English is preferred; additional languages are an advantage.

Key Performance Requirements

• Continuous and attentive CCTV monitoring.
• Accurate and timely incident reporting.
• Proper maintenance of CCTV logs and records.
• Strict confidentiality of surveillance information.
• Prompt escalation of security and safety incidents.