General Function

As a Catering Coordinator, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Handles and satisfies customer issues.
• Determines department goals with store director.
• Meets with customers and determines their needs.
• Writes a detailed order and coordinates order with all departments involved. (kitchen, bakery, delicatessen, etc.)
• Contacts businesses and prospective customers to inform them about the catering service.
• Develops contracts for “exclusive” Hy-Vee only caterings
• Recommends and buys equipment with Store Directors approval.
• Consults with customers on available rental companies.
• Attends department Manager meetings and obtains baseline prices from them.
• Figures retail pricing and insures correct pricing. Prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures
• Develops and maintains standard catering practices and checks multi catering events for quality control
• Answers phone calls and returns calls from voice mail in a timely and efficient manner
• Develops guidelines for the departments’ performance in the absence of the Manager

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