What you will do

• Correspond via email and telephone with Group Clients and Travel Advisors regarding group leads and individual reservation requests.
• Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.
• Maintain Golden Sales & Catering System, which includes contract updates, menu input, average check update, BEO training/maintenance, as well as other updates as instructed by Golden S&C Regional.
• Verify all month end reports and complete the month end tracking spreadsheets.
• Run Golden Sales & Catering reports associated with Catering and Group needs and/or mailings.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Field incoming inquiries and distributing to proper recipient.
• Provide Catering Coordinator support as necessary, including but not limited to contract turnovers, merging contracts, menu printing, site inspection forms and execution.
• Manage projects related to sales initiatives such as holiday gifts and hotel partnerships.
• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.
• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, a bindery machine.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalize the requirements and assisting with resume preparation of confirmed bookings when needed.
• Perform other tasks or projects as assigned by hotel management.

What you bring

• Minimum of 1 year of luxury hotel sales & catering experience or 2 years of luxury operational hotel experience.
• Ability to think out of the box and be flexible and adaptable to last minute changes.
• Proficiency in MS Office, excellent interpersonal, communication and presentation skills, curiosity and a creative flair.
• Extreme attention to detail in all areas, organizational skills, and thinks strategically.
• Work well under pressure, multitasking, and team player.

What we offer

• Work Authorization.
• Competitive tax-free salary, service charge.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Flight allowance to home country.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more…

Schedule & Hours

• 6 days per week over 48 working hours.

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