Full job description

Starting at $17.88 per hour | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our casino guests are happy with our service? As a Casino Beverage Service Supervisor, you will have a genuine passion for guest service, top notch organizational skills, and the ability to lead and work well in a team setting. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• Assist Assistant Shift Manager with the daily operations of casino beverage service outlets and directly oversee frontline team members, including but not limited to cleaning detail, and money handling.
• Conduct daily pre-shift meetings, establish reports, and delegate tasks effectively.
• Ensure timely, positive resolution of guest inquiries, issues, and concerns, escalating more complex or serious concerns to management.
• Maintain a safe, sanitary, and organized work environment.
• Maintain a complete knowledge of service standards for all positions.
• Maintain complete knowledge of venue to include beverage selections, specials, promotions, events, and policies.
• Work at other venues as assigned, based on business needs.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 1 year of related experience are required.
• Six months of supervisory experience is preferred.
• Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.

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