ROLE PURPOSE

As a Cashier, you will be responsible for processing customer transactions accurately, delivering exceptional customer service, handling cash and electronic payments securely, and ensuring a smooth and efficient checkout experience. You will play a key role in maintaining customer satisfaction, supporting daily store operations, and representing Coccinelle’s premium service standards throughout every customer interaction.

KEY RESPONSIBILITIES

Ensure all customer purchases are scanned, priced, and processed correctly.

Greet customers professionally and provide a welcoming checkout experience.

Assist in inventory counts, store activities, and operational support when required.

Handle cash, vouchers, gift cards, and promotional coupons securely and accurately.

Issue receipts, process refunds, exchanges, and returns in accordance with company policies.

Assist customers with inquiries regarding products, prices, promotions, and store services.

Support promotional campaigns, seasonal activities, and customer engagement initiatives.

Verify product prices, promotions, discounts, and loyalty program benefits when applicable.

Maintain an accurate cash float and balance the cash register at the beginning and end of each shift.

Process cash, credit card, debit card, digital wallet, and other approved payment transactions accurately.

Maintain cleanliness and organization of the checkout area, cashier station, and surrounding workspace.

Resolve basic customer concerns professionally and escalate complex issues to the supervisor when required.

Follow all company policies, cash handling procedures, health and safety regulations, and operational standards.

Follow all company policies, cash handling procedures, health and safety regulations, and operational standards.

Monitor checkout supplies such as shopping bags, receipt paper, and stationery, and report replenishment needs.

Report cash shortages, overages, system errors, equipment malfunctions, or suspicious activities immediately.

Coordinate with supermarket departments regarding pricing discrepancies, product availability, or operational issues.

Ensure compliance with company policies, customer service standards, confidentiality requirements, and operational procedures.

Support urgent operational requirements, festive seasons, promotional events, peak shopping periods, and management requests whenever needed.

Maintain confidentiality regarding company operations, pricing, customer information, financial transactions, and internal business matters.

QUALIFICATIONS

Professional appearance, attitude, and conduct.

Basic mathematical and numerical accuracy skills.

Good communication and customer service skills.

Ability to communicate clearly in English is required.

Arabic language skills or additional languages are an advantage.

Ability to maintain professionalism and courtesy during busy periods.

Ability to process transactions accurately while working under pressure.

Strong attention to detail and commitment to excellent customer service.

Ability to operate POS systems, barcode scanners, and payment terminals.

Ability to resolve basic customer inquiries and escalate issues appropriately.

Ability to maintain cleanliness and organization of the checkout area throughout the shift.

Minimum 2–4 years of experience as a Cashier, Retail Cashier, POS Cashier, Front-End Cashier, or similar role.

Good understanding of cash handling procedures, payment processing, and customer service standards.

Experience in premium supermarkets, European supermarkets, luxury grocery stores, retail chains, or hypermarkets is preferred.

Knowledge of POS systems, cash reconciliation, payment methods, pricing procedures, customer service, and retail best practices is preferred.