Job Overview:

We are looking for a friendly and reliable Call Centre Agent to join our team. As a Call Centre Agent, you will be the first point of contact for customers calling the restaurant. Your primary responsibility is to handle incoming calls, take reservations, answer menu-related inquiries, and provide outstanding customer service. You play a key role in ensuring smooth communication between customers and the restaurant team.

Main Duties:

• Answer incoming calls promptly and professionally.
• Take accurate food orders and reservations using the restaurant’s system.
• Provide information about the menu, daily specials, promotions, and restaurant policies.
• Handle customer inquiries, complaints, and feedback with patience and a positive attitude.
• Communicate special requests or dietary restrictions to the kitchen or relevant staff.
• Collaborate with front-of-house and kitchen staff to resolve any issues quickly.
• Maintain records of customer interactions and orders.
• Follow scripts and standard operating procedures when required.
• Upsell additional items and promote ongoing offers where appropriate.

Requirements:

• Good communication and listening skills. Fluent in English & Hindi
• Basic computer knowledge.
• Ability to stay calm and courteous under pressure.
• Friendly and patient attitude.
• Flexibility to work evenings, weekends, and holidays.
• Experience in a similar role is a plus, but not required.

Job Type: Full-time