We are looking for an experienced Call Center Supervisor to lead and manage a team of call center agents handling inbound & outbound calls for multiple medical centers in Sharjah.

Key Responsibilities

Supervise daily operations of call center agents

• Monitor performance, call quality & productivity
• Provide coaching, training & support to agents
• Ensure all patient inquiries, appointments & follow-ups are handled professionally
• Prepare daily/weekly performance reports
• Coordinate with different medical centers for updates & requirements
• Maintain high customer service standards

Requirements

• Minimum 2–3 years of call center/team leader experience (healthcare preferred)
• Strong communication & leadership skills
• Ability to manage multiple tasks & teams
• Familiar with CRM/Call management systems
• Must be based in Sharjah or willing to relocate

Benefits

• Competitive salary (AED 4,000 – 5,000)
• Professional working environment
• Growth opportunities