Full job description

WE ARE HIRING | CALL CENTER EXECUTIVE
Location: Dubai, UAE | Home Healthcare
We are looking for a professional and customer focused Call Center Executive to join our growing Home Healthcare team in Dubai.

Key Responsibilities.

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to patient and family inquiries regarding healthcare services.
• Coordinate appointments, home healthcare visits, and service requests.
• Provide accurate information regarding services, schedules, and procedures.
• Follow up with patients to ensure a smooth and positive service experience.
• Coordinate effectively with nursing, medical, operations, and other internal teams.
• Handle customer concerns and complaints professionally, escalating issues when required.
• Maintain accurate patient and call records in the CRM system.
• Ensure a high standard of communication and customer service at every interaction.

Requirements

• Minimum 1 year of Call Center / Customer Service experience.
• Experience in healthcare or home healthcare is must.
• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Good understanding of customer service principles and service recovery.
• Professional telephone etiquette and a patient friendly approach.
• Ability to multitask and work effectively in a fast paced environment.
• Computer skills and familiarity with CRM systems.

What We’re Looking For:

We are looking for someone who is confident, articulate, empathetic, organized, and genuinely service-oriented. The ideal candidate should be able to communicate effectively with patients and families while maintaining professionalism under pressure.