Clinica Sabah Group is seeking a Female Arabic-Speaking Call Center Executive with previous experience in clinics or hospitals in Dubai to join our growing healthcare team.

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Schedule, confirm, and reschedule patient appointments.
• Respond to patient inquiries and provide accurate information about medical services.
• Conduct follow-up calls to confirm appointments and ensure patient satisfaction.
• Coordinate with doctors and different departments to ensure smooth patient flow.
• Maintain accurate patient records in the system.
• Handle patient concerns and escalate issues when necessary.
• Achieve call center KPIs and maintain high customer service standards.
• Ensure confidentiality and compliance with healthcare policies.

Requirements:

• Female candidate.
• Fluent Arabic speaker (Mandatory).
• Good command of English (spoken and written).
• Minimum 1 year of Call Center experience in a clinic or hospital in Dubai.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced healthcare environment.
• Proficient in Microsoft Office; experience with EMR or appointment scheduling systems is an advantage.
• Candidates who are available to join immediately will be given preference.

What We Offer:

• Competitive salary.
• Professional and supportive work environment.
• Career growth and development opportunities.
• Medical insurance.
• Employment visa as per UAE Labour Law.

If you meet the above requirements and are passionate about delivering outstanding patient service, we encourage you to apply. Immediate joiners are highly preferred.