Full job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Call Center Agent – Travel Benefits

Remote

Pay rate: $18 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Schedule: Monday – Friday 8am – 7pm EST (an 8-hour shift will be assigned between these hours)

Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Call Center Agent – Travel Benefits role.

As a Call Center Agent, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their travel experience.

About the Role:

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

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