Full job description

Key Responsibilities:

• Answer customer calls and respond to inquiries.
• Provide accurate product/service information.
• Record details of interactions and update systems.
• Escalate unresolved issues to supervisors.
• Meet daily call handling targets.

Qualifications:

• High school diploma or equivalent.
• Good communication and problem-solving skills.
• Basic computer literacy.
• Ability to work shifts and under pressure.
• Prior call center experience preferred.