Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Make outbound calls to follow up on service requests, lease renewals, or rental inquiries
• Log maintenance requests accurately and dispatch to the appropriate departments
• Provide information about available properties, rental policies, and company services
• Resolve tenant issues or escalate to the appropriate department when necessary
• Maintain detailed records of conversations and customer interactions in the CRM system
• Stay informed on company policies, procedures, and current property listings
• Meet performance targets related to call handling, customer satisfaction, and response times

Qualifications

• High school diploma or equivalent required
• Previous customer service or call center experience preferred (especially in real estate or property management)
• Excellent communication and active listening skills
• Strong problem-solving abilities and attention to detail
• Comfortable working with call center software, CRM systems, and Microsoft Office
• Ability to multitask and work under pressure in a fast-paced environment

Job Type: Full-time