Full job description

Summary:

Be part of an extraordinary lifestyle that embodies the transcendent meeting of diverse cultures, minds, and communities with us in Roast Specialty Coffee by Missan Group. The Manager will be responsible for the overall daily operations of the outlet, facilitating customer service, staff management, meeting sales & financial targets ensuring efficient running of our Outlets assigned to you as a team player whilst meeting customer, employee & management expectations.

Key Responsibilities:

· Develop outlet strategies to raise customers pool, expand outlet traffic and increase the profitability.

· Good Knowledge in Coffees and specialty coffee’s.

· Managing outlet operations and ensure that company policies and guidelines are adhered by the team members.

· Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.

· Manage and overseas outlet operations, marketing and increasing sales & profitability.

· Manage loss prevention of machines & equipment’s through proper maintenance and service.

· Advanced team player with proficient in technical skills in MS – Office (Excel, Word, Power point) and POS Software’s in Café outlets.

· Report on buying, top & least selling, customer trends, profits, and daily reports to the respective departments via proper communication channel.

· Deals with all the issues that arise from the customers or staff.

· Deliver superior service and maximize the customer satisfaction.

· Coordinate with the staff and team members in promoting the brand in the local community through word -of-mouth, the social media marketing and restaurant events to reach a broader audience.