Full job description

Job Description
Breakfast Attendant

Department: Kitchen
Reports to: Assistant General Manager; General Manager

SUMMARY:
Responsible for preparing, setting up, and replenishing a variety of food and beverage items, cleaning and maintaining kitchen and eating areas; greeting and serving guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

* Perform quality assurance (QA) requirements for department.
* Performs a variety of food preparation duties, such as repairing hot and cold breakfast foods and drinks.
* Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
* Brews coffee, tea, etc.
* Operates cooking equipment.
* Orders supplies, puts up stock, and keeps records.
* Maintains Brand Standards and Health Department requirements.
* Responsible for setting up and replenishing all food items.
* Greets and serves guests as demand is needed.
* May be required to run Micros (register) collecting money and balancing.
* May be required to stock the bar; to assist with setup and breakdown of meeting rooms; and handle the refresh / coffee breaks.
* Remain highly visible and be readily available for guests at all times.
* Take initiative to offer assistance or answer questions throughout the hotel.
* Use empowerment to exceed associate / guest expectations and resolve conflicts.
* Proper administration of key control.
* Willingness and ability to train new associates.
* Complete maintenance work orders and deliver to the supervisor in a timely manner.
* Thoroughly understand and implement the Brand service culture.
* Perform all shift checklist responsibilities.
* Support team members to ensure the team’s entire workload is completed daily.
* May be asked to operate a motor vehicle in the course of running errands for the hotel.
* Perform other duties as required.