Full job description

Job Description

We are seeking an experienced and dynamic Branch Manager to lead our Car Care Division specializing in Window Tinting, Paint Protection Film (PPF), and Polishing services. The candidate will be responsible for overseeing daily sales operations, monitoring inventory, managing customer relationships, and ensuring smooth workflow across the branch to achieve revenue and service excellence.

1. Key Result Areas (KRA)

• Sales growth and revenue generation
• Operational efficiency and service quality
• Inventory control and cost management
• Customer satisfaction and retention
• Team performance and productivity
• Compliance with company policies and SOPs

2. Key Performance Indicators (KPI)

• Monthly and quarterly sales targets achievement (%)
• Customer satisfaction score (CSAT)
• Inventory turnover ratio
• Reduction in job delays and rework
• Employee productivity and attendance
• Branch profitability and expense control

3. Qualification

Bachelor’s Degree or equivalent professional qualification

4. Stream

Business Administration / Automotive Management / Sales & Marketing / Operations Management

5. Specialization

• Automobile Service & Operations
• Car Care & Detailing Management
• Retail Sales Operations

6. Duties and Responsibilities

• Oversee daily sales operations and ensure achievement of branch targets.
• Monitor inventory levels, coordinate with suppliers, and ensure timely stock availability.
• Manage customer relationships and ensure high standards of service quality.
• Supervise tinting, PPF, and polishing operations, ensuring work quality and delivery timelines.
• Develop and implement sales strategies and promotional activities.
• Handle customer complaints and resolve issues professionally.
• Ensure compliance with company policies, safety standards, and SOPs.
• Prepare daily, weekly, and monthly operational and sales reports.
• Manage branch staff including technicians and sales executives.
• Control operational costs and improve branch profitability.

7. Skills and Competencies

• Strong leadership and team management skills
• Excellent sales, negotiation, and customer handling skills
• Good understanding of tinting, PPF, and polishing processes
• Inventory and operations management skills
• Problem-solving and decision-making ability
• Time management and multitasking
• Strong communication and reporting skills
• Proficiency in MS Office and ERP systems

8. Work Experience

5 – 6 years of total experience in Automobile / Car Care / Retail Operations

9. Relevant Experience

Minimum 3 – 5 years in a supervisory or managerial role within the Car Care / Automotive Retail Industry

10. Language Skills

• English – Mandatory
• Arabic – Preferred

Job Types: Full-time, Permanent