Position Summary:

Provides guests in the catering department with the highest standards of food and beverage service on all functions. In so, doing, it is expected that all efforts be directed toward guest satisfaction, the achievement/maintenance at division standards and profit maximization.

Essential Functions:

Attendance as scheduled is required.
Adhering to all division and local standard policies and procedures.
Performing all guest contact activities in a cordial, efficient and professional manner
at all times maintaining a commitment to guest satisfaction.
Maintaining a cooperative, team like attitude in working with supervisors and
fellow associates (both within the department and in other hotel departments),
to help achieve our common goals of maximizing guest satisfaction and profit margins.
Maintaining a positive attitude toward the hotel and the job being performed.
Reporting to work on time (as scheduled) and in proper uniform/attire.
Punch and/or sign in, ready to work, and immediately check for work assignment.
Complete any assigned work duties.
Attend pre function briefing.
Be able to read a BEO and know how to complete a set up and “mise en place” based on the
Information contained therein.
Set tables in your assigned area correctly and uniformly using clean, pressed linen without
rips, stains or tears, clean unspotted, silverware, clean china with no chips or cracks,
clean unspotted glassware. Table complements
Salt, pepper, sugar, bread baskets, etc. should be clean and filled properly.
Assist captain in setting up buffet and other special food services tables/stations.
Set up, service and break down assigned functions in a safe, accident-free manner.
All servers must be TIP Certified.
Service:

Know the menu for each function served and be able to knowledgeably explain the
major ingredients and preparation methods for each item to be served.

Follow timing procedures for setting each course.
Greet and serving guests, following guidelines for Aggressive Hospitality and all other
details of our policies and procedures regarding the service of food and beverages.

Acknowledge and respond to all guest requests, bringing them to the attention of