Full job description

Service Consultant

Walker Chevrolet is seeking a responsible, experienced, and reliable automotive professional with a proven track record and a positive attitude. We have a rare opening for a Service Consultant and are looking for an enthusiastic, customer-focused individual with excellent communication skills.

The ideal candidate thrives in a fast-paced, high-volume environment and demonstrates strong time management, problem-solving, and organizational abilities. A commitment to delivering exceptional customer service is essential.

Qualified applicants with relevant experience who are ready to contribute to a dynamic service team are encouraged to apply today.

Position Requirements:.

• Neat and professional in appearance
• Valid Tennessee driver’s license with an acceptable driving record
• Dependable
• Positive customer service interaction

We offer:

· Highly competitive pay

· Professional and friendly environment

· Medical, Dental, Life, Vision, 401K with company match, Paid Time Off after 90 days, Long and Short Term Disability

About Us:

Walker Chevrolet is a family-owned automotive dealership that has proudly served the City of Franklin and Williamson County since 1926. In an industry where many family-owned businesses are being acquired by large corporations, we remain committed to preserving a genuine family atmosphere—one that values and cares for both our customers and our employees.

We believe our long-standing success is a direct result of our outstanding team, hands-on approach, and unwavering commitment to delivering a true “wow factor” in customer service.

Responsibilities

• Welcome customers and assess automotive service needs while delivering exceptional customer service.
• Review manufacturer maintenance schedules and recommend appropriate repairs and preventive services.
• Prepare accurate service estimates and clearly explain scope, timelines, and costs to customers.
• Coordinate with service technicians to ensure timely and efficient completion of repairs and maintenance.
• Maintain detailed and accurate service records; provide status updates and follow up with customers as needed.
• Uphold safety standards and ensure compliance with dealership policies and procedures.