Full job description

We are seeking a hands-on, dependable, and team-oriented Assistant Supervisor. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences.

The ideal candidate will work closely with management and department leaders to oversee front desk operations, housekeeping coordination, staff accountability, guest satisfaction, and operational efficiency. This person must be comfortable leading by example, resolving issues calmly, and creating a positive culture among a diverse team.

Bilingual English/Spanish communication skills are strongly preferred.

Key Responsibilities

Team Leadership & Staff Management

• Supervise and support front desk and housekeeping teams
• Assist with scheduling, staffing coordination, and shift coverage
• Coach employees on customer service standards and professionalism
• Hold team members accountable for attendance, performance, and hotel policies
• Foster a respectful, positive, and team-driven work environment
• Act as a liaison between management and staff

Guest Experience & Service Excellence

• Ensure guests receive exceptional service from check-in to check-out
• Handle guest concerns and complaints professionally and efficiently
• Monitor online reviews and identify opportunities for improvement
• Maintain high hospitality standards

Operations & Property Oversight

• Conduct daily property walkthroughs to ensure cleanliness and presentation standards
• Coordinate closely with the Head Housekeeper regarding room readiness and quality control
• Monitor room inventory, maintenance issues, and operational needs
• Support implementation of upgraded service standards and procedures
• Assist ownership with operational improvements and staff development initiatives