Full job description

Established in 1998, Scooter’s Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter’s Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

DESCRIPTION
The Assistant Store Manager must be kind and possess a high degree of energy, drive, initiative, and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing, sales, and operations in a Scooter’s Coffee drive thru kiosk. This role assists in hiring, training, mentoring, leading, and developing a friendly, customer-focused, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage!

ESSENTIAL DUTIES & RESPONSIBILITIES ARE TO ASSIST AND SUPPORT THE STORE MANAGER AS THEY:

• Ensure a consistent and AMAZING customer experience through superior staffing, high-quality training, execution of brand beverage recipes and techniques, and fostering a kind, team-oriented work environment
• Set and maintain high standards for store appearance, cleanliness, organization, performance, food safety, and equipment maintenance
• Interview, hire, on-board, train, and develop staff to exemplify all company standards in customer experience and operations
• Provide accountability, ongoing performance feedback and development for staff members; identify individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Maintain high level of accountability for all employees using progressive discipline process; partner with the franchisee, Field Brand Consultant and, when necessary, Human Resources to make termination decisions