Full job description

Assistant Service Coordinator

Modular Comfort Systems, a commercial HVAC company in Syracuse, NY, is seeking a full-time Assistant Service Coordinator. The ideal candidate will perform a variety of tasks as needed to provide support for the Service Department. Our ideal candidate should have the ability to alternate duties as needed as well as thrive in a fast-paced environment.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Act as a backup to Service Coordinators to receive and schedule service calls or provide customer service support as needed

Enter and maintain service contracts and job site information

Issue purchase orders to vendors for items purchased by service personnel. Reconcile and receive items and approve vendor invoices before sending to accounting office for payment

Reconcile Service Personnel’s timesheets with service reports using company specific software. Generate a report of weekly activity and submit to appropriate in-house personnel

Ship and receive outgoing and incoming packages

Maintain and organize departmental supplies

Provide support to department personnel

Qualification Standards

Associate’s degree in business administration preferred

HVAC industry experience preferred

Prior customer service experience preferred

Must be computer literate and have familiarity with Microsoft Office, Teams software, also be able to learn company specific software

Excellent organizational and communication skills

Must be able to take direction, also work independently