Job Description

• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
• Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism
• Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff
• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
• Monitor sales and cost of outlet and trend of on going promotions
• Contribute new promotional ideas in order to increase Guest covers and revenue
• Analyse and enhance performance across all aspects of the outlet operation
• Monitor duty rota on weekly basis in order to meet operation needs
• Resolve Guests’ complaints directly or consults with Outlet Manager to maintain Guest satisfaction

• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard