Full job description

Job Summary

We are looking for an experienced and motivated Assistant Restaurant Manager to support the Restaurant Manager in managing the daily operations of the QSR outlet. The candidate should have strong knowledge of QSR operations and be capable of handling the store independently in the absence of the Restaurant Manager.

Key Responsibilities

• Assist the Restaurant Manager in managing the overall day-to-day operations of the store.
• Take responsibility for the store and shift operations in the Restaurant Manager’s absence.
• Supervise, guide, and motivate the restaurant team to ensure smooth operations.
• Prepare staff schedules and allocate duties as required.
• Monitor staff attendance, grooming, performance, and discipline.
• Ensure high standards of customer service and handle customer complaints professionally.
• Monitor food quality, preparation, presentation, and service standards.
• Ensure compliance with food safety, hygiene, health, and cleanliness standards.
• Monitor stock levels, wastage, portion control, and proper storage of food items.
• Support cash handling, POS operations, and daily cash closing procedures.
• Monitor daily sales and support the team in achieving sales and operational targets.
• Ensure all company SOPs, policies, and operational procedures are followed.
• Conduct shift briefings and ensure proper handover between shifts.
• Train and coach team members on service, product knowledge, and operational procedures.
• Coordinate with the kitchen and front-of-house teams to ensure efficient service.
• Identify and resolve operational issues quickly to avoid disruption to the business.
• Support the Restaurant Manager with reports, audits, inventory, and other administrative tasks.
• Maintain the overall appearance, cleanliness, and readiness of the restaurant.
• Ensure the store is properly opened and closed as per company procedures.

Requirements

• Minimum 2–3 years of experience in QSR/F&B operations.
• Previous experience as an Assistant Restaurant Manager or Supervisor in a QSR environment is preferred.
• Strong understanding of QSR store operations and service standards.
• Should be capable of independently handling the store and managing a team.
• Good leadership, communication, and customer service skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety, hygiene, stock control, and cash handling.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Flexible to work shifts, weekends, and public holidays.

Interested candidates can apply.