Full job description

• Assist the Housekeeping Manager in the daily operation and supervision of the Housekeeping Department.
• Supervise and coordinate Room Attendants, Public Area Cleaners, Housemen, and other housekeeping staff.
• Inspect guest rooms and public areas to ensure cleanliness, hygiene, maintenance, and presentation standards are achieved.
• Ensure rooms are properly cleaned and released according to hotel procedures before being made available for guest check-in.
• Coordinate closely with the Front Office regarding room status, room priorities, VIP rooms, early arrivals, late check-outs, and special requests.
• Maintain effective communication with the Engineering/Maintenance Department regarding room defects and maintenance issues.
• Monitor staff attendance, grooming, performance, productivity, and discipline.
• Conduct regular room and area inspections and provide corrective instructions when required.
• Assist in preparing daily staff assignments and work schedules.
• Ensure proper use and control of cleaning chemicals, equipment, linen, amenities, and other housekeeping supplies.
• Monitor housekeeping inventory and report shortages or unusual consumption to the Housekeeping Manager.
• Ensure all housekeeping equipment is properly maintained and safely used.
• Handle guest requests and complaints professionally and ensure timely resolution.
• Follow up on Lost & Found items according to hotel procedures.
• Ensure proper compliance with hotel health, safety, hygiene, and security procedures.
• Train and coach housekeeping employees on cleaning standards, procedures, and guest service.
• Assist with staff evaluations and identify training and development needs.
• Monitor departmental standards and take immediate corrective action when standards are not met.
• Support the Housekeeping Manager during inspections, audits, VIP visits, and busy operational periods.
• Prepare or review housekeeping reports as assigned.
• Ensure that all rooms and public areas are ready for daily operations and special hotel events.
• Perform other duties and responsibilities assigned by the Housekeeping Manager or Hotel Management.