Full job description

Responsible for ensuring the hotel’s housekeeping department runs smoothly and meets cleanliness standards. Their duties include:

• Managing the housekeeping teamAssisting the Executive Housekeeper in managing the housekeeping department, including the laundry and public areas
• Maintaining cleanlinessEnsuring that all guest rooms and public areas are clean and meet the hotel’s standards
• Monitoring staffAssisting and monitoring housekeeping employees in their daily tasks, and informing housekeeping managers of any discrepancies
• Ensuring guest satisfactionEnsuring that guest satisfaction and product quality standards are met
• Maintaining a positive work environmentMaintaining a positive, cooperative work environment between staff and management
• Training staffEnsuring training objectives and development plans are completed, and that all staff are trained to meet and exceed service standards

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