Full job description

Roles & responsibilities

• Manage airline reservations, ticket issuance, reissuance, changes, cancellations and refunds in accordance with airline rules and company procedures.
• Use Amadeus and other Global Distribution Systems (GDS) to manage bookings and reservations.
• Assist customers with itinerary changes, fare information and travel-related enquiries.
• Maintain accurate booking records and coordinate with airlines and travel partners.
• Follow ticketing procedures and maintain a high standard of accuracy and customer service.

Desired candidate profile

• Mandatory: Completion of a recognized airline-ticketing course that meets the applicable training requirements. Candidates must be able to provide the required certificate verification or endorsement documentation.
• Preferred: Two to four years of relevant airline-ticketing, reservations or travel-consultancy experience.
• Preferred: Practical experience with Amadeus GDS; experience with Sabre, Travelport or other GDS platforms is an advantage.
• Knowledge of airline fares, ticket issuance, reissuance, exchanges, cancellations and refunds.
• Strong attention to detail, communication skills and customer-service orientation.
• Ability to work full-time from the company’s UAE office.

NOTE: OPEN ONLY TO PEOPLE CURRENTLY RESIDING IN DUBAI!