Job Summary

We are looking for a Relationship Officer / Client Coordinator with strong customer service and operations experience to manage client coordination for company formation and related services. The role involves handling both local and international clients, ensuring timely follow-ups, accurate CRM updates, and smooth coordination with internal teams.

Key Requirements

• 4+ years of experience in customer care / client servicing
• Minimum 1 year UAE experience is mandatory
• Strong exposure to operations
• Familiar with CRM tools and comfortable with daily updates and tracking
• Strong communication skills (calls, email, WhatsApp)
• Interested in research-based learning and willing to learn new things daily
• Ability to manage deadlines and handle multiple tasks efficiently

Key Responsibilities

• Handle local and global clients for company formation and related services
• Act as the first point of contact and ensure a professional client experience
• Answer client calls/emails and resolve queries within assigned timelines
• Ensure daily follow-ups via email/calls/WhatsApp for ongoing cases
• Update all follow-ups and status in the CRM/software without fail
• Take immediate action on new order forms received from Sales / ECS / CP team as per timelines
• Manage a portfolio of 70–80 clients
• Understand client requirements and provide research-based advisory for formation across different zones