Full job description

Welcome to Waste Resource Management (WRM)

At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation.

Join a Company That Values You

At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready to drive for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you.

Job Overview

The Administrative Assistant / Front Desk Coordinator, reporting to the Office Manager, is responsible for supporting daily office operations and serving as the first point of contact for visitors, customers, and internal teams. This role ensures smooth front desk operations while providing administrative and operational support across departments.

This position plays a key role in maintaining organization, supporting customer communication, and ensuring accurate documentation and data entry. The Administrative Assistant / Front Desk Coordinator works closely with Operations, Dispatch, and Office leadership to support day-to-day execution and overall office efficiency.

Why join WRM and affiliated companies?

• Competitive Hourly Pay: Market-basedpay with annual performance reviews and pay increase based on company and individual performance.
• Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage; along with 401(k) with 5% company match
• Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services
• Paid Time Off: Generous PTO policy accrues from day 1, floating and company paid holidays.
• Additional Perks: Company-paid life and disability insurance, employee assistance program, and more
• Supportive Leadership: Leadership that values safety, professionalism and growth

Essential Job Functions

• Serve as the first point of contact for incoming calls, visitors, and general inquiries, directing appropriately
• Answer phones, transfer calls, take messages, and route communication to the appropriate department
• Schedule and coordinate appointments, meetings, and basic job-related activities as needed
• Collect, organize, scan, and distribute documents to appropriate departments
• Support manifest processing, including stamping, organizing, scanning, filing, and distribution as required
• Research and follow up on missing or incomplete documentation, including manifests
• Respond to customer inquiries and provide timely, professional support
• Enter and maintain data in tracking systems, spreadsheets, and internal reports
• Assist with daily administrative tasks to support office and operational teams
• Maintain organized filing systems (physical and digital)
• Support special projects and additional administrative duties as assigned
• Other duties as assigned

What You Need:

• High school diploma or equivalent required
• 2–3+ years of administrative or office support experience preferred
• Experience in transportation, logistics, or service-based industries preferred
• Bilingual (English/Spanish) preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time management skills
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and accuracy

Equal Opportunity Employer

WRM is dedicated to fostering a diverse and inclusive workplace. We offer equal employment opportunities regardless of race, religion, gender, age, sexual orientation, veteran status, or disability.

CERTIFICATIONS:

N/A

QUALIFICATIONS:

• High school diploma or equivalent required
• 2–3+ years of administrative or office support experience preferred
• Experience in transportation, logistics, or service-based industries preferred
• Bilingual (English/Spanish) preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time management skills
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and accuracy

PHYSICAL REQUIREMENTS:

Ability to sit for extended periods while working at a computer and using standard office equipment

Ability to communicate effectively, both verbally and in writing

Ability to occasionally stand, walk, and move within an office environment

Ability to occasionally lift and/or move up to 15–20 pounds

EQUAL EMPLOYMENT:

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.