Full job description

Kingston Resorts, located on the north end of Myrtle Beach, is a 157-acre oceanfront resort comprised of four unique accommodation options, numerous food and beverage outlets, pool complexes, and a wellness center offering fitness, spa, tennis, pickleball, and more. With over 100,000 square feet of event space, we are the largest oceanfront convention resort from Washington, DC, to Palm Beach, FL. With multiple oceanfront and ocean-view event spaces, we are the premier venue for weddings, meetings, and events. Come be a part of what is happening in Myrtle Beach!

As an Activities Manager, you are responsible for coordinating, promoting and facilitating beach, pool & club membership activities and programs in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities:

• Oversee the planning, supervision and execution of various activities for children and adults to include team members and guests including the cabana rental program. Coordinate convention and meeting group requests for activities with Event Services. Monitors the quality of these activities and ensures that the concepts are maintained. Ensures all supplies and equipment are on hand and special set up of the activity takes place prior to the event. Investigate and resolve all guest complaints with proper problem resolution.
• Oversee the maintenance of all recreation / activity equipment and facilities to ensure optimal quality service. Submit work / repair orders to engineering. Ensure the proper supplies and set-up is available and on property prior to the event. Ensure all communications are made in a timely manner for each event to take place.
• Process billing for recreation and activities, maintain all accounting system functions, generate and monitor statistical reports using a computer system to ensure all resort activity and recreation functions are being charged correctly for billing and payment in a timely manner.
• Interview, select train and develop performance and development of the activity and recreation team members. Ensure and maintain all required certifications documents for the team members complete and up to date. Establish and monitor ongoing departmental training program. Scheduling to ensure optimal coverage for all events and activities, conduct introductory and annual performance reviews. Conduct counseling sessions and administer disciplinary action as necessary.
• Greet and communicate with guest with a smile in a warm friendly and confident manner. Inform guests of the day’s activities and explain each event.
• Organize and conduct regular department meetings and implement corporate training programs as required.
• Handle all requests and questions in a timely manner, answering guest questions accurately. Request may include but are not limited to coordinating dinner reservations, confirming and changing any activities or events and directing guests to specific areas or sightseeing activities on or off the resort.