Full job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Position Description:

This position is responsible for providing guests with information on all vacation packages offered by Holiday Inn Club Vacations. The Activations Agent delivers exceptional customer service by creating excitement for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. This role ensures accurate communication on all calls while supporting revenue growth through upgrades, incentives, and guest engagement.

Essential Tasks and Duties

Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns

Conduct outbound calls for guest follow-up and engagement

Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs

Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by- step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.