Job Summary

We are looking for a professional and customer-focused Waitress with experience in franchised cafés, restaurants, or high-end hospitality brands. The ideal candidate should excel in delivering exceptional customer service in a fast-paced environment while maintaining the highest standards of hospitality and presentation.

Key Responsibilities

• Welcome guests warmly and provide a high level of customer service.
• Present menus, explain menu items, and make recommendations.
• Take food and beverage orders accurately and serve them efficiently.
• Ensure guests’ needs are attended to throughout their dining experience.
• Process bills and handle cash/POS transactions accurately.
• Maintain cleanliness and organization of dining areas.
• Coordinate effectively with the kitchen and other team members.
• Follow company hygiene, food safety, and service standards.
• Handle customer inquiries and complaints professionally.

Requirements

• Minimum 3 years of experience as a Waitress in a franchised café, restaurant, or high-end hospitality brand.
• Experience working in a fast-paced dining environment.
• Excellent communication and interpersonal skills.
• Strong customer service and upselling abilities.
• Well-groomed with a professional appearance.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English (additional languages are an advantage).