Job Summary

We are seeking a friendly, organized, and customer-focused Patient Coordinator to join our leading dental care team. The ideal candidate will be responsible for ensuring a smooth patient experience by managing appointments, handling inquiries, coordinating with dentists, and providing excellent customer service.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls, emails, and WhatsApp inquiries promptly.
• Register new patients and maintain accurate patient records.
• Coordinate treatment schedules with dentists and clinical staff.
• Explain treatment plans, appointment procedures, and payment options to patients.
• Process billing, invoices, and insurance documentation when required.
• Follow up with patients regarding appointments and treatment plans.
• Handle patient concerns and resolve complaints professionally.
• Ensure the reception area is clean, organized, and welcoming.
• Maintain confidentiality of patient information in accordance with company policies.

Requirements

• 1–2 years of UAE experience as a Patient Coordinator, Receptionist, or Customer Service Executive in a healthcare or dental clinic.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service skills.
• Good computer knowledge and proficiency in Microsoft Office.
• Experience with dental or healthcare management software is an advantage.
• Ability to multitask and work efficiently in a fast-paced environment.
• Female candidates preferred.
• Age below 35 years.

Salary & Benefits

• Salary: AED 4,000 – AED 5,000 (Based on experience)
• Company Visa (if required)
• Professional and supportive work environment
• Career growth opportunities within the organization