Full job description

We are looking for a friendly and professional Customer Service Representative to join our team. You will be the first point of contact for our customers and play a key role in delivering an excellent customer experience while ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Assist customers with orders, deliveries, menu items, promotions, and store information.
• Resolve customer complaints and issues efficiently and escalate when necessary.
• Ensure a high level of customer satisfaction and follow up to ensure issues are fully resolved.
• Maintain accurate records of customer interactions and feedback.
• Work closely with other departments to improve customer experience.

Requirements

• Previous experience in customer service or a similar role.
• Excellent communication skills in English (Arabic is a plus).
• Strong problem-solving skills and a customer-first attitude.
• Good knowledge of MS Office and CRM tools.
• Ability to multitask, stay calm under pressure, and meet deadlines.
• Flexible to work in shifts, including weekends and public holidays.

What We Offer

• Competitive salary
• Training and career development opportunities.
• Supportive and positive work environment.
• Staff discounts on food and beverages.

Job Type: Full-time
Location: United Arab Emirates