Full job description

Key Responsibilities

• Provide first-line and second-line IT support to end users.
• Troubleshoot hardware, software, network, printer, and email issues.
• Install, configure, and maintain desktops, laptops, and servers.
• Support Microsoft Windows, Microsoft 365, and related applications.
• Configure and maintain network devices, Wi-Fi access points, and firewalls.
• Assist with CCTV, access control, and IP telephony systems when required.
• Perform routine system maintenance, updates, and backups.
• Document support activities and maintain accurate records.
• Provide onsite support across customer locations in the UAE.

Requirements

• 2+ years of IT support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience with Active Directory and basic server administration.
• Experience supporting printers, email systems, and endpoint security solutions.
• Excellent troubleshooting and communication skills.
• Valid UAE driving license is preferred.
• Fluent in English. Arabic is a plus.

Preferred Skills

• Experience with firewalls, cybersecurity solutions, and managed services.
• Knowledge of CCTV, PBX, and cloud technologies.
• Relevant certifications such as Microsoft, CompTIA, or Cisco are an advantage.

Pay: AED3,000.00 per month