Job Description

Credit Collection Officer

You are a multi-tasker and are able to work independently, performing a wide range of l administrative duties to support Finance Department!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Collect and analyze relevant and accurate information about a challenge, accept every change as a learning curve and find a solution to overcome every challenge.
• Handle all queries from internal & external customers.
• Should have thorough knowledge about Hotel Credit Policy. Accounts Receivable Supervisor must educate concerned departments about Hotel Credit Policy.
• Thoroughly review Credit Applications and recommend approval or rejection of Credit Facility.
• Maintain the list of Approved Credit along with Credit Limits in the public directory.
• Maintain up to date filing of all approved and rejected Credit Applications.
• To Carry out other reasonable duties and responsibilities as assigned.

Qualifications

Your experience and skills include:

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
• Strong leadership & interpersonal skills
• Ability to naturally engage with guests and show empathy; have a genuine care and concern for both the well-being of our guests and fellow team members.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming