Full job description

Job Summary:
SpringHill Suites by Marriott in Billings is looking for a friendly, reliable, and professional Front Desk Agent to join our team. As the first point of contact for guests, you’ll play a key role in delivering exceptional service, ensuring smooth check-ins and check-outs, and assisting with any guest needs to create a welcoming and positive experience.

Key Responsibilities:

• Greet guests with a warm, friendly attitude upon arrival
• Check guests in and out accurately using our reservation system
• Answer phone calls, respond to inquiries, and handle guest requests promptly
• Manage room assignments, payments, and folio accuracy
• Communicate with housekeeping and maintenance to ensure room readiness
• Provide local recommendations and support hotel amenities
• Handle guest concerns professionally and escalate when necessary
• Ensure the lobby and front desk area are clean, stocked, and welcoming

Requirements:

• Previous hotel or customer service experience preferred, but not required
• Strong communication and multitasking skills
• Ability to remain calm and courteous under pressure
• Familiarity with computers and basic administrative tasks

What We Offer:

• Competitive pay
• Marriott employee discounts and perks
• Opportunities for advancement
• Supportive team environment