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Office Operations Assistant (Entry-Level)

We’re seeking a dependable, organized, and detail-focused Office Operations Assistant to help support our daily office and field service activities. This is an entry-level role with full on-the-job training provided. You’ll join a collaborative team of seven office staff members and play a key part in ensuring our service jobs are handled efficiently and professionally.

If you enjoy working with people, feel confident using the phone and computer, and thrive in a fast-moving environment, this is a great opportunity to build your skills and grow with us.

Key Responsibilities

• Schedule and confirm appointments for residential service calls
• Dispatch contractors and technicians while tracking job progress
• Communicate with contractors to ensure work is completed accurately and with integrity
• Monitor contractor performance and flag any issues or concerns
• Prepare and send customer proposals and estimates
• Coordinate with remote freelancers to ensure timely task completion
• Follow up with customers and contractors as needed
• Maintain organized records, documentation, and job files
• Assist with general office duties including emails, phone calls, and data entry

Qualifications

• Strong verbal and written communication skills
• Ability to stay organized and manage multiple tasks in a fast-paced setting
• Comfortable speaking confidently with contractors and asking direct questions when necessary
• Basic computer proficiency (email, spreadsheets, CRM or scheduling tools preferred)
• Reliable, punctual, and eager to learn
• No prior experience required — training provided