Full job description

Key Responsibilities:

• Greet guests warmly and escort them to their tables in a courteous and professional manner.
• Present menus, explain daily specials, and make knowledgeable recommendations on food and beverage options.
• Take guest orders accurately and ensure all details are correctly entered into the POS system.
• Serve food and non-alcoholic beverages promptly and in accordance with hotel service standards.
• Ensure guest satisfaction by anticipating needs, responding to requests, and addressing any concerns professionally.
• Maintain cleanliness and organization of the restaurant, tables, and service stations at all times.
• Follow all hygiene, safety, and sanitation standards as set by the hotel and local regulations.
• Coordinate with kitchen and service teams to ensure smooth and timely delivery of orders.
• Process guest bills, handle cash or card payments, and ensure accurate recording of transactions.
• Promote hotel outlets, special offers, and ongoing events to enhance the guest dining experience.
• Assist in setting up and clearing tables, buffets, and event setups as required.

Requirements:

• Previous experience as a Waiter/Waitress in a 4- or 5-star hotel or upscale dining restaurant.
• Strong knowledge of food and beverage service standards (non-alcoholic).
• Excellent communication and interpersonal skills with a guest-focused attitude.
• Professional appearance, positive attitude, and ability to work under pressure.
• Familiarity with POS systems and basic cash handling procedures.
• Team player with strong attention to detail and multitasking abilities.
• Flexibility to work in shifts, including weekends and public holidays.
• Basic knowledge of dietary restrictions, food safety, and hygiene practices is an advantage.