Job Description

What you will be doing:

• Greet and welcome guests with confidence in a friendly manner and high standard of social skills.
• Take the guest food and beverage orders, share menu recommendations and inform of any special promotions.
• Take time and get to know the guests, and to be committed to service excellence.
• Provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• Forward the guest orders to kitchen team for preparation and ensure the food orders are made correctly by the chefs and looks presentable for guests.
• Prepare the bill when guests requested.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Ensure tables are properly set and the dining area is clean and presentable at all times.
• Collaborate effectively with kitchen staff, bartenders, and other front-of-house team members to provide seamless service.
• Handle guest complaints and concerns professionally, escalating to management when necessary.
• Adhere to all food safety and hygiene regulations, maintaining a clean and sanitary work environment.
• Assist in training new team members and participate in ongoing professional development activities.
• Maintain accurate cash handling and credit card transactions, following hotel policies and procedures.
• Contribute to a positive work environment by demonstrating teamwork, flexibility, and a willingness to assist colleagues as needed.

Qualifications

Your experience and skills include:

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Flexibility to take on various shifts.
• Excellent communication and interpersonal skills.