As a Waiter/ess, you will be responsible for the following duties:

• Maintain comprehensive knowledge of the Lounge menu, including light meals, beverages, and signature drinks. Offer suggestions and answer questions to enhance the guest experience.
• Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.
• Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.
• Provide attentive and personalized service to guests, ensuring their needs are met efficiently and gracefully. Properly upsell services and products to guests, enhancing service and generating increased revenue.
• Operated the POS system to process food and beverage orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.
• Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, we expect from you:

• A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years’ experience working as a Waiter/ess, preferably in a high-volume restaurant or luxury hotel.
• Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.
• Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.
• Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.

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