Full job description

Job Brief

We’re looking for dedicated and customer-oriented individuals to join our team as Waiters/Waitresses. As integral members of our dining establishment, Waiters/Waitresses play a crucial role in creating a positive and memorable dining experience for our guests.

The ideal candidates should have excellent communication skills, attention to detail, and a passion for delivering exceptional service.

Responsibilities

• Welcome guests with warmth and professionalism, providing a positive first impression
• Offer menu recommendations, describe specials, and take accurate orders
• Serve food and beverages promptly and gracefully to ensure an enjoyable dining experience
• Engage with guests, addressing inquiries, and accommodating special requests
• Monitor guest satisfaction and promptly address any concerns or issues
• Collaborate with kitchen and bar staff to ensure seamless coordination of orders
• Assist in table setup and ensure a clean and organized dining environment
• Handle cash transactions accurately, process payments, and provide change as needed
• Assist in bussing tables, clearing dishes, and maintaining cleanliness in the dining area
• Uphold the highest standards of hygiene and safety, following health regulations and food safety guidelines

Requirements and Skills

• Previous experience as a Waiter/Waitress or in a similar customer service role is advantageous
• Excellent verbal communication and interpersonal skills
• Ability to thrive in a fast-paced and customer-focused environment
• Strong organizational skills and attention to detail
• Positive attitude and a genuine passion for delivering exceptional customer service
• Flexibility to work evenings, weekends, and holidays
• In-depth knowledge of menu items, including ingredients and preparation methods
• Familiarity with point-of-sale systems and cash handling procedures
• Ability to handle challenging situations with professionalism and composure
• Dedication to upholding hygiene and sanitation standards in a restaurant setting