Full job description

Key Responsibilities:

• Greet guests warmly and provide seating assistance when required.
• Present menu items and provide knowledgeable recommendations, including beverage and gelato pairings.
• Take customer orders accurately and follow up with Barista and service teams.
• Serve orders in a timely and professional manner.
• Assist with setting tables, serving water, cutlery, and additional requests.
• Monitor guest needs and provide attentive service throughout their visit.
• Handle billing and POS transactions correctly.
• Maintain cleanliness of tables, chairs, and dining areas.
• Uphold hygiene and food safety standards at all times.
• Coordinate and communicate with team members to ensure smooth operation.
• Resolve or escalate customer complaints with courtesy and professionalism.
• Represent Cremglasse through positive service behavior and brand-aligned customer interaction.

Qualifications & Skills:

• Previous experience as a waiter/waitress or customer service staff preferred.
• Strong communication and interpersonal skills.
• Friendly, customer-focused attitude.
• Ability to multitask and work efficiently during peak hours.
• Basic numeric and cash-handling abilities.
• Good English communication; additional languages are an advantage.
• Professional, neat appearance and adherence to grooming standards.

Physical & Work Conditions:

• Ability to stand for long periods.
• Shift-based schedule, including weekends and holidays.
• Must comply with Cremglasse uniform and grooming policy.

Job Type: Full-time