Full job description

Job Responsibilities:

• Answer incoming calls and provide customers with information about menu items, promotions, and restaurant services.
• Handle customer inquiries, complaints, and special requests in a professional manner.
• Assist customers in placing orders for delivery or takeaway.
• Transfer calls to the appropriate restaurant personnel or departments when necessary.
• Assist in resolving order issues, delays, or complaints to enhance customer experience.

Requirements:

• Minimum 1-2 years of call center or customer service experience (preferably in the restaurant or hospitality sector).
• Any degree is preferred.
• Excellent verbal communication and interpersonal skills.

Job Type: Full-time