Position Summary:
The Telephone Operator is responsible for handling all internal and external calls in a courteous and efficient manner, ensuring accurate communication and excellent guest service. Fluency in Russian is required to support Russian-speaking guests and provide clear communication.

Key Responsibilities:

• Answer, screen, and route incoming calls promptly and professionally
• Handle guest inquiries and requests via telephone
• Provide hotel information, services, and facilities to callers
• Take and relay accurate messages to relevant departments or individuals
• Assist with wake-up call requests and reminders
• Maintain updated internal directory of departments and extensions
• Record and log all calls as required by hotel procedures
• Handle emergency calls and follow safety and security procedures
• Support Front Office and Guest Relations with guest communication needs
• Uphold confidentiality and privacy of guest information at all times

Qualifications & Requirements:

• Previous experience as a telephone operator, receptionist, or in customer service preferred
• Fluency in Russian is required; English proficiency is essential
• Excellent telephone etiquette and communication skills
• Strong listening and problem-solving abilities
• Basic computer skills and experience with PBX/telephone systems preferred
• Ability to multitask and work under pressure
• Willingness to work shifts, weekends, and public holidays

Personal Attributes:

• Polite, professional, and patient demeanor
• Strong interpersonal skills
• Attention to detail and accuracy
• Service-oriented with a positive attitude

Job Types: Full-time, Permanent