Telephone Operator

Job Description

Receive and answer all calls in a professional, friendly, and efficient manner.
Maintain clear and effective communication with all departments to ensure smooth service delivery.
Address guest inquiries politely and courteously, aiming to exceed expectations.
Greet guests by name when answering calls in line with Accor service standards.
Stay updated on Hotel facilities, services, and local information to provide accurate assistance.
Utilize Opera guest profile system to maintain awareness of guest preferences and needs.
Accurately process and record long-distance call vouchers and update relevant logs.
Manage wake-up call requests and deliver them punctually according to established standards.
Operate the switchboard efficiently, ensuring prompt connection of calls.
Take and deliver messages for guests and management as per required standards.

Qualifications

Excellent communication skills and a friendly demeanour.
Ability to multitask and handle a high volume of calls.
Strong customer service skills and the ability to remain calm under pressure.
Knowledge of hotel services and facilities.
Proficiency in using telephone systems and basic computer skills.
Previous experience in a customer service role or as a telephone operator is preferred
Willingness to work evenings, weekends, and holidays as needed.

Additional Information

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