Job Description

Key Responsibilities:

• Answer all incoming calls promptly, courteously, and professionally.
• Handle internal and external calls and direct them to the appropriate departments or extensions.
• Take and relay messages accurately and ensure timely delivery.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Handle wake-up call requests and ensure they are delivered on time.
• Log and report any phone system faults or issues to the IT or maintenance team.
• Maintain updated directory of hotel staff and departments.
• Assist in emergency situations by following the hotel’s communication procedures.
• Uphold confidentiality of all guest and staff information.
• Support Front Office operations when required.

Qualifications

• Previous experience as a Telephone Operator.
• Excellent communication and telephone etiquette skills.
• Fluent in English; additional languages are an advantage.
• Strong organizational and multitasking abilities.
• Basic computer skills and familiarity with telephone systems.
• Pleasant, professional voice and demeanor.