About the Role: As a key member of our team, you will be responsible for handling incoming queries from web-based customers and generating sales through outbound calls. Your goal will be to ensure a smooth and efficient sales process, meeting the needs of our customers and closing sales with integrity.

What We Offer:

• Career Growth: At Cigna, we care about your career health too. You’ll have the opportunity to make a difference, learn a lot, and change the way people think about health insurance.
• Global Impact: Join a global health service company dedicated to improving people’s health, well-being, and sense of security.
• Competitive Compensation: Earn an uncapped and competitive bonus while working with a growing international healthcare insurance company.
• Flexible Work Schedule: To service our international client base, you must be able to work shift patterns across our 24-hour, 6-day-per-week operation.

Key Responsibilities:

• Handle incoming queries from web-based customers and generate sales through outbound calls.
• Ensure an accurate, efficient, and smooth sales process.
• Achieve sales targets set by management.
• Respond to customer inquiries relating to eligibility, plan benefit coverage, policy terms and conditions, striving for first call resolution.
• Maintain accurate records and files as required.
• Interface effectively with internal colleagues, the client management team, and the medical team staff to resolve customer issues.
• Sell with integrity and treat customers fairly.

Skills and Experience:

• 1-2 years of experience in the health industry, insurance background, or outbound sales background.
• Proven track record in telemarketing sales.
• Strong customer focus with the ability to identify and solve problems.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and manage workflow effectively.
• Basic system navigation and Microsoft application skills.

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