Full job description

Yaldi Car Rental is looking for a proactive Operations & Customer Support Executive to manage customer coordination and daily operational support.

Key Responsibilities:

• Handle customer inquiries via calls, WhatsApp, and email
• Manage bookings, extensions, and cancellations
• Coordinate with operations/drivers for vehicle availability and dispatch.
• Follow up with customers on documents, payments, and returns
• Resolve customer issues and complaints professionally
• Maintain daily reports and customer records

Requirements:

• Experience in customer service or operations (car rental experience is a plus)
• Strong communication and coordination skills
• Ability to work under pressure and follow up confidently
• Basic knowledge of MS Excel and email
• Candidates must be inside UAE

Location: Umm Ramool, Dubai – UAE

Job Type: Full-time